What is the purpose of the Support menu item in the Virtual Camino App?

Any troubles with the app or questions can be answered by our tech support folks either by chatting (if available) or by filling in the support form.

The Support menu gives you immediate access to the tech support folks by opening up a new browser window outside the app with two opportunities to notify tech support of your issue.

1. Click on the support menu


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A new browser window will open taking you to the Camino for Good Support page



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2. Note the Chat button in the bottom right

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Clicking this will open up a chat window (see right).

The tech support staff are located in Boston USA and at present their availability is restricted to normal business hours in their timezone. If they are unavailable, a message will appear in the chat window to indicate their return.

Time displayed is your local time.

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3. If tech support are not available, simply close the message box and scroll down to find the tech support form -> 


Please Check First…

The problem that results in the most support requests is where users sign up (i.e. pay the fee) with one account (Google, Facebook, Apple, Email) and attempt to use another account to sign in. This essentially starts a new free trial resulting in problems like;

  • I have already paid and it is asking me to pay again.
  • I have already paid and it is asking me to upgrade.
  • All my miles have disappeared.

Please make sure you are using the account that you originally signed up (paid the fee) with prior to filling out this form.

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